Connect with the JobZapp team

• How far ahead should I book?

  Lead time is at least 6 hours by day, or 12 hours at night. You must Book a pending job at least 3 hours before start, or it auto-cancels with no charge.

• Can I cancel for free?

  Yes. You can cancel free up to 4 hours before the job starts. Inside that window a late fee may apply for worker travel and preparation.

• Do I pay cash on the day?

  No cash needed. All payments are handled securely through the app.

  You will see a clear upfront estimate covering the worker's rate, booking fee, and travel. We only place a temporary hold on your card when you book, and you are charged after the job is completed.

• Are workers vetted?

  Yes. Every worker must complete a vetting process, including document verification, an interview, and reference checks before receiving regular job invites. Each skill is individually reviewed, so workers are only matched with jobs they are fully approved for.

• Can someone I trust follow the job?

  On each booking you can share the job with up to two trusted contacts. They get notified when work starts and stops, which is useful if you are not home when someone arrives, or if a worker wants someone following their shift.

• What happens in an emergency?

  From a live job, Emergency sends a WhatsApp and SMS to your trusted contacts with your message and location. Security notifies your contacts and JobZapp Support so the platform can act on the record.

• How will JobZapp reach me about a booking?

  The JobZapp app is the main way we reach you. It is where you get instant notifications, tap Accept when a worker clocks in, or add Extra Time.

  WhatsApp is the secondary ping for high-priority alerts, with quick replies where they apply. On WhatsApp Help, JobBot answers common questions first. Chat to a person reaches Care in the same thread when you need a human. Email carries detailed receipts and invoices. If you have already taken action in the app, we do not send a duplicate WhatsApp or email message.

Need more detail? See Client Help.