Privacy notice

We value your privacy and protect your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African law. This notice explains what JobZapp collects, why we collect it, how we use it, who we share it with, how long we keep it, and the rights you have.

Version 1.4

Revision Date: 27/07/2026

1. Who we are

JobZapp is a private company incorporated in South Africa under the Companies Act 71 of 2008 (registration number 2022/437026/07). We operate an on-demand work platform that connects Clients with Workers for short-term jobs, primarily in Cape Town.

For the purposes of POPIA, JobZapp is the responsible party for personal information processed through our website (www.jobzapp.com and related environments), mobile applications, and related services.

Registered address: Unit 18-1A Waverley Business Park, Wyecroft Road, Observatory, Cape Town, 7925, South Africa

Privacy / information requests: help@jobzapp.com

Website contact: /company/contact-us

2. Definitions

In this notice:

• Personal information means information relating to an identifiable living natural person, as defined in POPIA.
• Client means a person who posts or books jobs on JobZapp.
• Worker means a person who registers to accept or perform jobs on JobZapp.
• Processing means any operation concerning personal information, including collection, storage, use, sharing, and deletion.
• Operator means a third party that processes personal information for us under contract (for example payment or hosting providers).

3. What information we collect

Depending on how you use JobZapp, we may collect:

3.1 Account and identity information

• Name, email address, phone number, and password or authentication credentials
• Residential or work address and the areas where you book or work
• For Workers: identity documents, verification details, skills, references, and related onboarding information needed before regular job invites

3.2 Job and booking information

• Job descriptions, dates, times, duration, location, access notes, and equipment details
• Applications, confirmations, cancellations, messages in the app, check-in / check-out records, ratings, and tips
• Payment and invoice records for completed jobs

3.3 Technical and usage information

• Device type, app or browser information, approximate location where you have allowed it, IP address, and logs used for security and matching
• Website cookies and similar technologies (see Cookies below)

3.4 Support information

• Messages you send through the contact form or support channels, and records needed to resolve your request

We do not store full card numbers on JobZapp systems. Card payments are handled by payment operators; customer account information is stored separately from card details.

4. Why we process personal information (purposes)

We process personal information to:

• Create and manage Client and Worker accounts
• Verify Worker identity and suitability before jobs are made available
• Match jobs with suitable Workers nearby and operate bookings from post to completion
• Process payments, tips, refunds, and invoices
• Provide safety features (such as trusted-contact notifications and incident reporting)
• Maintain ratings, reliability records, and community standards
• Detect fraud, misuse, and security incidents
• Provide customer support and respond to complaints
• Improve the website, app, and services, including analytics
• Meet legal, tax, accounting, and regulatory obligations

5. Lawful bases under POPIA

We process personal information only where a lawful basis applies, including where:

• Processing is necessary to conclude or perform a contract with you (for example running a booking and payment)
• Processing is necessary to comply with a legal obligation
• Processing protects a legitimate interest of JobZapp, a Client, a Worker, or a third party, balanced against your rights
• You have consented, where consent is required (for example optional marketing or certain device permissions)

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect processing already lawfully completed.

6. Who we share information with

We do not sell personal information. We may share it with:

• Other users on the platform, to the extent needed for a booking (for example first name, profile photo, ratings, job location, and job status)
• Operators such as payment processors, identity or verification partners, hosting providers, analytics providers, and communications providers, under agreements that require appropriate protection
• Professional advisers and auditors where reasonably required
• Authorities where required by law, court order, or to protect safety, rights, or property

International transfers occur only when necessary to operate the platform (for example cloud hosting) and with appropriate safeguards.

7. Cookies and similar technologies

Our website uses cookies and similar technologies to keep the site working, remember preferences, measure traffic, and improve pages. You can control cookies through your browser settings. Disabling some cookies may affect how the site behaves.

8. Security

We apply technical and organisational measures appropriate to the risk, including access controls, secure transmission where applicable, and separation of payment card data from customer account records. No method of transmission or storage is completely secure; please keep your login details confidential and tell us promptly if you suspect unauthorised access.

9. Retention

We keep personal information only for as long as needed for the purposes above, including:

• While your account remains active
• For as long as required to complete bookings, resolve disputes, and provide support
• For periods required by tax, accounting, consumer, or other law
• For a limited period after account closure where we must retain records for legal claims or security

When information is no longer required, we delete it or de-identify it where reasonably practicable.

10. Children

JobZapp is for users aged 18 or older. We do not knowingly collect personal information from children under 18. If you believe a child has provided information to us, contact help@jobzapp.com and we will take appropriate steps.

11. Your rights

Subject to POPIA and other applicable law, you may request to:

• Access the personal information we hold about you
• Correct or update inaccurate or incomplete information
• Object to certain processing
• Request deletion or restriction where we are not required to retain the information
• Withdraw consent where processing is based on consent
• Lodge a complaint with the Information Regulator (South Africa)

To exercise these rights, email help@jobzapp.com or use the contact form, and include enough detail for us to verify your identity and locate your records. We will respond within the timeframes set by POPIA.

Information Regulator (South Africa): complaints can be directed via the channels published at inforegulator.org.za.

12. Marketing

We may send service messages about your account or bookings. Where we send optional marketing, we will do so in line with applicable law and provide a way to opt out.

13. Changes to this notice

We may update this Privacy Notice to reflect changes in our services, technology, or legal requirements. The revision date above will change when we do. Material changes will be communicated through the website or app where appropriate. Continued use after an update constitutes notice of the revised terms, subject to your rights under POPIA.

14. Related documents

Use of JobZapp is also governed by our Terms and Conditions and Community Guidelines.

15. Contact

Questions about privacy, your data, or this notice: help@jobzapp.com or Contact us.

Thank you for trusting JobZapp with your information.